62ph Privacy Policy

1. Who We Are

62ph Casino ("62ph", "we", "us", "our") is a PAGCOR-licensed online gaming platform operating at 62ph.app. 62ph acts as the Personal Information Controller in respect of the personal data of its registered players and website visitors, as defined under the Philippine Data Privacy Act of 2012 (RA 10173).

As a PAGCOR-licensed operator, 62ph is subject to the regulatory oversight of the Philippine Amusement and Gaming Corporation and is required to collect and retain certain player data as a condition of its operating license. This Privacy Policy governs all personal data processing activities carried out by 62ph in connection with the operation of the 62ph platform.

For all privacy-related inquiries, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this policy.

2. Personal Data We Collect

62ph collects the following categories of personal data from players and website visitors:

2.1 Registration Data

When you create a 62ph account, we collect:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number
• Email address
• Username and encrypted password
• City and province of residence within the Philippines

2.2 KYC Verification Data

To comply with PAGCOR regulations and Philippine anti-money laundering laws, we collect:

• Copies of government-issued identification documents (e.g., Philippine Passport, Driver's License, UMID, PhilSys National ID)
• Selfie or live photo for identity verification purposes
• Proof of address (where required for enhanced due diligence)
• Source of funds declaration (for high-value accounts, as required by AMLC regulations)

2.3 Financial Data

When you make deposits or withdrawals, we collect:

• GCash or PayMaya account number (mobile number)
• Bank account details (account name, account number, bank name) for bank transfer transactions
• Debit card details (card number, expiry date — stored in tokenized form only; full card numbers are never stored by 62ph)
• Transaction history (deposit amounts, withdrawal amounts, dates, and payment methods)

2.4 Gaming Activity Data

As part of normal platform operation and regulatory compliance, we collect:

• Game session logs (games played, bet amounts, win/loss outcomes, session duration)
• Bonus and promotion usage history
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)

2.5 Technical and Device Data

When you access the 62ph platform, we automatically collect:

• IP address and approximate geolocation (to verify you are accessing from within the Philippines)
• Device type, operating system, and browser type and version
• Session timestamps and duration
• Pages visited and features used within the platform
• Cookie identifiers and similar tracking technologies (see Section 7)

2.6 Communications Data

When you contact 62ph support or respond to communications from us, we collect:

• Live chat transcripts
• Email correspondence
• Support ticket content and resolution history
• Survey responses and feedback submissions

3. How We Collect Your Data

62ph collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically — through cookies, server logs, and similar technologies when you access and use the 62ph platform (see Section 7).
• From third-party payment providers — GCash, PayMaya, and Philippine banks may share transaction confirmation data with 62ph to facilitate deposits and withdrawals.
• From identity verification services — 62ph may use third-party KYC verification providers to assist with document verification and identity checks. These providers process data on 62ph's behalf and are bound by data processing agreements.
• From PAGCOR and regulatory authorities — where required by law or regulation, 62ph may receive information from PAGCOR or other Philippine regulatory bodies in connection with its licensing obligations.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 62ph processes your personal data on the following legal bases:

5. How We Use Your Personal Data

62ph uses the personal data we collect for the following purposes:

5.1 Platform Operation

To create and manage your 62ph account; to verify your identity and age; to process deposits and withdrawals; to deliver the games and features you use; and to provide customer support.

5.2 Regulatory Compliance

To comply with 62ph's obligations under its PAGCOR license, including player identity verification, transaction monitoring, suspicious activity reporting, and record-keeping requirements under the Anti-Money Laundering Act (RA 9160, as amended) and its implementing regulations.

5.3 Responsible Gaming

To monitor gaming activity for signs of problem gambling behavior; to enforce deposit limits, session timers, and self-exclusion requests; and to contact players who may be experiencing gambling-related difficulties.

5.4 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other illegal or prohibited conduct on the 62ph platform. This includes automated monitoring of account activity and transaction patterns.

5.5 Platform Improvement

To analyze how players use the 62ph platform in aggregate, identify technical issues, and improve the performance, features, and user experience of the platform. Analytics data is processed in aggregated or pseudonymized form where possible.

5.6 Marketing Communications (Opt-In Only)

If you have opted in to receive marketing communications from 62ph, we may send you information about promotions, bonuses, new games, and other 62ph offers via SMS, email, or in-platform notifications. You may withdraw your marketing consent at any time by updating your account notification preferences or by contacting 62ph support.

6. Data Sharing and Disclosure

62ph does not sell your personal data. We share personal data only in the following circumstances:

6.1 Service Providers (Data Processors)

62ph engages trusted third-party service providers to assist in operating the platform. These providers process personal data on 62ph's behalf and are bound by data processing agreements that require them to protect your data and use it only for the purposes specified by 62ph. Categories of service providers include:

• KYC and identity verification providers
• Payment processing partners (GCash, PayMaya, Philippine banks)
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Fraud detection and security monitoring services
• Game content providers (who may receive anonymized session data)

6.2 Regulatory and Legal Disclosures

62ph is required by law and by its PAGCOR license to disclose certain player data to regulatory and law enforcement authorities, including:

• PAGCOR — for licensing compliance, audit, and regulatory reporting purposes
• Anti-Money Laundering Council (AMLC) — for suspicious transaction reporting as required under RA 9160
• National Privacy Commission (NPC) — in the event of a personal data breach, as required under RA 10173
• Philippine law enforcement agencies — where required by a valid court order, subpoena, or other lawful process

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 62ph's assets, player personal data may be transferred to the acquiring entity as part of the transaction. 62ph will notify affected players of any such transfer and the privacy practices of the acquiring entity before the transfer takes effect.

6.4 With Your Consent

62ph may share your personal data with third parties in other circumstances where you have given your explicit prior consent to such sharing.

7. Cookies and Tracking Technologies

62ph uses cookies and similar tracking technologies on the 62ph platform to ensure proper functionality, enhance your experience, and collect analytics data. The following types of cookies are used:

62ph does not use third-party advertising or retargeting cookies. You may manage your cookie preferences through your browser settings, though disabling essential or security cookies may impair your ability to use the 62ph platform.

8. Data Security

62ph implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption in transit: All data transmitted between your device and the 62ph platform is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data, including KYC documents and financial information, is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized 62ph personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Password security: Player passwords are stored as salted cryptographic hashes. 62ph staff cannot view your password in plain text.
• Two-factor authentication: 62ph supports OTP-based two-factor authentication for player accounts to reduce the risk of unauthorized access.
• Regular security assessments: 62ph conducts regular vulnerability assessments and penetration testing of its platform infrastructure.
• Incident response: 62ph maintains a data breach response plan. In the event of a personal data breach affecting your rights and freedoms, 62ph will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by RA 10173.

While 62ph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying 62ph immediately if you suspect unauthorized access to your account.

9. Data Retention

62ph retains personal data for the following periods, after which data is securely deleted or anonymized:

Where retention is required by law (particularly under the Anti-Money Laundering Act), 62ph is not able to delete data earlier than the legally mandated retention period, even upon player request.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 62ph:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, and shared — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data 62ph holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by 62ph. You may update most account information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 62ph's legal retention obligations (see Section 9).
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 62ph's overriding legitimate grounds.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: If you believe 62ph has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the 62ph Data Protection Officer using the contact details in Section 15. 62ph will respond to all data subject requests within fifteen (15) business days of receipt, as required by the NPC's implementing rules.

11. Children's Privacy and the 21+ Requirement

The 62ph platform is strictly intended for adults aged 21 years or older, as required by PAGCOR regulations governing online gaming in the Philippines. 62ph does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step in the 62ph KYC process. Any account found to belong to a person under 21 years of age will be immediately and permanently closed, all data will be deleted (except where retention is required by law), and the matter will be reported to PAGCOR.

If you are a parent or guardian and believe that a minor has registered a 62ph account, please contact our Data Protection Officer immediately using the contact details in Section 15 so that we can take prompt action.

12. Cross-Border Data Transfers

62ph's primary data processing infrastructure is located within the Philippines. However, some of our third-party service providers (including cloud infrastructure and KYC verification providers) may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, 62ph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under RA 10173. These safeguards include contractual data processing agreements incorporating the NPC's standard contractual clauses, and transfers only to jurisdictions with adequate data protection laws as recognized by the NPC.

By using the 62ph platform and accepting this Privacy Policy, you consent to the transfer of your personal data to other jurisdictions where necessary for the operation of the platform, subject to the safeguards described above.

13. Third-Party Links and Services

The 62ph platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies only to the 62ph platform and does not cover the data practices of third-party websites or services.

62ph is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the 62ph platform.

14. Updates to This Privacy Policy

62ph may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Where changes are material, 62ph will notify registered players via email to their registered address or via a prominent notice on the platform at least seven (7) days before the updated policy takes effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. Your continued use of the 62ph platform after the effective date of any update constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 62ph protects your personal data.

15. Contact and Data Protection Officer

For all privacy-related inquiries, data subject rights requests, or concerns about 62ph's data practices, please contact the 62ph Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about filing a complaint with the NPC is available through official Philippine government channels.